Claims

We understand that making an insurance claim can seem like a daunting task, which is why our experienced advisers offer independent claims support to help guide you through what can otherwise be a difficult time. Their experience and support make sure your needs will be looked after and that your claim will be in a strong position for success.

If you find yourself needing to make a claim, please get in touch with your local office straight away. We’ll be on hand to offer advice and guidance to make the claims process easy and straightforward, and can visit you on site if required. By making sure your claim form is filled in correctly will ensure that your claim is dealt with as swiftly possible. We’ll help you to present your claim to your insurer and work closely with you to make sure you get the best possible settlement

Emergency Claim Procedures

In the event of a claim, where urgent assistance is required, we ask you contact your local office for advice on how to proceed with the claim in accordance with your policy. However, we understand that claims will fall outside of our 9-5 office opening hours, and therefore offer the following advice:

Motor Claim

First and foremost, check everyone involved is OK, and if there are any difficulties, or road safety concerns then call 999 to inform the appropriate emergency services. Presuming everyone is unharmed, take precautions to move to a safe place, and take all details down of any other party involved (contact, vehicle & insurance details), including witnesses to the accident. The glove box accident report form through our legal provider (ALPS) will assist is asking the correct questions. If you have taken out legal cover with ALPS, then they provide a 24 hour, 7 day a week helpline on 01260 292 597.

Do not admit any liability at the time of the incident.

Property Claim

As in part one of the motor claim advice, the importance lies in ensuring everyone is away from danger, and reasonable precautions are taken to minimise the loss, including temporary repairs. Photographs will prove useful in the claiming process, and you can take them during & after the event, providing it’s safe to do so. Contact your local office to notify them of the incident at the first available opportunity; however, most insurance policies will have a direct number for reporting claims to the insurer, so when any danger has passed, you can review your insurance documentation for this information.

Liability Claim

Continuing the theme for safety, first and foremost put the well-being of people and property as a priority, again notifying the relevant emergency services or taking precautions to minimise any further losses. Take pictures that will assist the claim, and notify your local office at the next available opportunity.

 

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