Terms of Use

Please read these Conditions of Use carefully. By accessing this web site you agree to be bound by these Conditions of Use. If you do not agree do not access this site.

Corporate Information

www.caleb-roberts.co.uk is owned and operated by Caleb Roberts Insurance Services Ltd (Registered Number:1590566), whose registered office is Wylcwm Place, Knighton, Powys, LD7 1AE. Caleb Roberts Insurance Services Ltd is Authorised & Regulated by the Financial Conduct Authority. Our firm reference number is 308907.

Definitions

In these Terms and Conditions we have used certain defined terms as follows:- “we”, “our”, “us” means Caleb Roberts Insurance Services Ltd and its associates and subsidiaries; “You” refers to any user of this website.

English Law

The Conditions of Use shall be governed by and interpreted in accordance with English Law and any disputes arising in relation thereto will be subject to the exclusive jurisdiction of the English Courts. If any of the provisions of the Conditions of Use shall be unlawful, void or for any purpose unenforceable, the particular provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions or conditions.

Geographical Jurisdiction

The use of this website, including the products illustrated, is intended only for UK Insurance. We make no representation that any of the information contained within this Website is available or appropriate for use in any other country or jurisdictions.

Disclaimer

Whilst we have taken reasonable care in the preparation of the information contained in this Website, we are not liable for any errors, omissions or misleading statements and all warranties (express or implied) to the fullest extent permitted by law are hereby excluded. You acknowledge that you are solely responsible for the use to which you put this site and all results and information you obtain from it. Except in the case of death or personal injury caused by our negligence, Caleb Roberts Insurance Services Ltd excludes liability for all and any losses, or damages arising out of or in connection with the use of this Website.

Caleb Roberts Insurance Services Ltd does not warrant:-

  • That any information contained on or acquired through the Website is accurate, verified or complete, or that the Website is available on an uninterrupted basis
  • That any defects will be remedied or that the Website or the server that makes the Website available are virus free

Alternative Terms

We may at any time make changes to the contents of the Website, all such changes are effective as soon as they appear on the Website and your continuing use after such publication will signify your agreement to be bound.

Links to Other Sites

Certain links, including hypertext links, in this site will lead you to websites or pages that are not under the control of Caleb Roberts Insurance Services Ltd. Links are provided for convenience and inclusion of any link does not imply endorsements in any way of the site to which it links.

Copyright

You acknowledge that the copyright in the design, text, graphics and other materials on this Website and the selection or arrangement thereof are the copyright of Caleb Roberts Insurance Services Ltd. Accordingly the design, text, graphics and other materials may not be altered in any way. In addition, the materials on this Website may not be used, transferred, copied or reproduced in whole or in part in any manner other than for your own use. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution or replication) without the prior written permission of Caleb Roberts Insurance Services Ltd is strictly prohibited.

Trademarks

The Caleb Roberts logo and Website address are owned by Caleb Roberts Insurance Services Ltd. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written consent of Caleb Roberts Insurance Services Ltd or the appropriate owner of such trademarks, trade names or service marks.

Privacy Policy

You agree to the use of any personal data we may hold on you in accordance with the terms of our Privacy Policy

Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Who regulates us?

Caleb Roberts Insurance Service Ltd, Wylcwm Place, Knighton, Powys, LD7 1AE is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 308907.

Our permitted business is arranging, advising, dealing as agent and assisting in the administration of non-investment insurance contracts.

You can check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

Ownership

Caleb Roberts Insurance Services Ltd is a Private Limited Company and no Insurer owns any of our share capital. We do not own shares or have voting rights in any Insurer.

What to do if you have a complaint

If you wish to register a complaint, please contact us using one of the following methods.

In person: By visiting your local office
In writing: Caleb Roberts Insurance Services Limited, 19 High Street, Church Stretton. SY6 6BX
By phone: 01694 723020
By fax: 01694 724095
By email: jeanette.fox@caleb-roberts.co.uk

Are we covered by the Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS website www.fscs.org.uk or by contacting the FSCS on 020 7892 7300.