RSA Insurance Update

As we enter week five of national lockdown, we continue to adapt to the changes the Coronavirus pandemic is making to all our daily lives. This is without doubt a very difficult time for everyone. Brokers and Insurers alike are all doing our best to help ease the day-to-day pressures you may be facing and to respond to your queries as quickly as we can.

Here is the latest news and advice from RSA:

‘Positive changes that support your needs
As I’ve done in recent weeks, I wanted to write and update you on some of the measures we’ve taken to help keep things business as usual as much as is possible for you and your customers:
• Operating via virtual call centres, ensuring all of our contact centre staff are able to support customers at home in addition to a dedicated mailbox to address broker queries
• Introduced fast track and triage processes to ensure we remain open to trade both from a renewal and new business perspective
• Making calls to our most vulnerable customers to check their well-being
• Successfully trained and deployed staff across the company to join the Claims team to help handle claims and respond to customers • Looking after NHS workers where possible by prioritising their motor claims and speeding up repair or total loss solutions
• Our Risk Consulting experts are working diligently to produce guidance, and video, telephone and online consultations for our customers to ensure they stay protected as best they can
• Introduced a video platform to be used by our field force to enable remote visits to sites to help push claims through quicker
• Introduced new payment methods to ensure customers receive their payment directly into their bank account, a much quicker and efficient process saving our customers an unnecessary trip to the bank’